News for 'Customer Service'

Cheated, misled, and financially wronged by IndiGo's refund

Cheated, misled, and financially wronged by IndiGo's refund

Rediff.com10 Dec 2025

'IndiGo abruptly cancelled our Kolkata-Purnea flight citing bad weather, despite clear conditions and another airline operating the same route, causing severe inconvenience.'

GST rate cuts spur credit growth in banking sector in Q3 FY26

GST rate cuts spur credit growth in banking sector in Q3 FY26

Rediff.com7 Jan 2026

Banking sector has witnessed healthy growth in advances in the third quarter of financial year 2026 (Q3FY26) against the same period last year, as the full impact of goods and service tax (GST) rate cuts drove growth. Most of the lenders saw their credit growth outpace the deposit growth in the quarter.

Top realtors bet on plotted development

Top realtors bet on plotted development

Rediff.com22 Dec 2025

India's leading real estate developers are accelerating their push into plotted development, a segment once dominated by unorganised players but now reshaped by branded offerings, faster cash flows and evolving buyer preferences. This strategic shift is visible across markets such as Bengaluru, Chennai, Hyderabad, Gurugram, peripheries of the Mumbai Metropolitan Region (MMR) and even Tier-II cities.

Now, Take a Swadeshi Ride with Bharat Taxi

Now, Take a Swadeshi Ride with Bharat Taxi

Rediff.com3 Dec 2025

The Bharat Taxi platform is already positioning itself as the world's largest driver-owned mobility network, with more than 51,000 drivers across cars, autos, and bikes registered in New Delhi and Saurashtra, Gujarat.

Mercedes-Benz, BMW eyeing India's luxe realty sector

Mercedes-Benz, BMW eyeing India's luxe realty sector

Rediff.com9 Jan 2026

According to multiple sources close to the development, Mercedes-Benz is already in talks with multiple developers in Gurugram for a luxury branded residence project.

AHPI, Star Health in spat over cashless service

AHPI, Star Health in spat over cashless service

Rediff.com15 Sep 2025

If cashless services are suspended, AHPI said, its member hospitals will continue to treat Star Health policyholders, but patients will have to pay upfront and later seek reimbursements directly from the insurer.

No cashless treatment for Bajaj Allianz customers of north India

No cashless treatment for Bajaj Allianz customers of north India

Rediff.com22 Aug 2025

The Association of Healthcare Providers - India (AHPI), representing hospitals and healthcare institutions across the country, has advised its members in north India to stop providing cashless treatment facilities for policyholders of Bajaj Allianz General Insurance Company, with effect from September 1.

'The first priority is to ensure seamless customer service without any disruption'

'The first priority is to ensure seamless customer service without any disruption'

Rediff.com17 Jul 2023

'We created war rooms -- from an IT perspective and also a customer war room -- to address any challenges that come up.'

Will The Economy Face A Bumpy Road Ahead?

Will The Economy Face A Bumpy Road Ahead?

Rediff.com6 Jan 2026

Real GDP growth surprised on the upside in 2025, but weaker nominal growth, trade uncertainty, and soft demand signal a bumpier road ahead.

IT Firms Brace For DPDP With Minimal Disruption

IT Firms Brace For DPDP With Minimal Disruption

Rediff.com26 Nov 2025

'The impact will be minimal and it will only increase compliance cost on consent, data flows, localisation timelines, internal audits, data mapping, and new tooling.'

Manappuram, Muthoot zoom up to 82% in 2025; what's driving gold financiers?

Manappuram, Muthoot zoom up to 82% in 2025; what's driving gold financiers?

Rediff.com25 Dec 2025

Shares of gold finance companies Muthoot Finance and Manappuram Finance hit their respective all-time highs, gaining on the BSE during Wednesday on expectation of healthy earnings. In comparison, the benchmark BSE Sensex was down 0.14 per cent, closing at 85,408.

From Selling Guavas To Council Hall

From Selling Guavas To Council Hall

Rediff.com6 Jan 2026

'A poor candidate was given a chance so that the concerns of ordinary, needy citizens could be represented.'

Fraud Bleeds Insurers Of Rs 10,000 Crore A Year

Fraud Bleeds Insurers Of Rs 10,000 Crore A Year

Rediff.com1 Dec 2025

These losses increase insurance premiums for customers and reduce insurer margins on the other.

Poor customer service: India loses Rs 11,640 cr/yr

Poor customer service: India loses Rs 11,640 cr/yr

Rediff.com13 Aug 2009

India pays a higher cost of poor customer service compared to New Zealand and Australia that were also part of the survey. The three countries put together lose Rs 28,000 crore ($5.6 billion) in revenue, the survey sponsored by GenesysTelecom Labs, part of Alcatel-Lucent company, said.

RBI imposes Rs 91 lakh penalty on HDFC Bank

RBI imposes Rs 91 lakh penalty on HDFC Bank

Rediff.com28 Nov 2025

A penalty of Rs 91 lakh has been imposed on HDFC Bank for violating certain provisions of the Banking Regulation Act, the Reserve Bank said on Friday. The penalty has been imposed on the private sector lender for deficiencies in statutory and regulatory compliance, including those related to Know Your Customer (KYC).

What Amazon Can Learn From Meesho

What Amazon Can Learn From Meesho

Rediff.com19 Dec 2025

'The Indian consumer is moving so quickly and they have so many options.'

Prosus says India as one of its most critical growth markets

Prosus says India as one of its most critical growth markets

Rediff.com25 Dec 2025

Prosus, the Amsterdam-based technology investor with net assets valued at over $200 billion spanning payments to e-commerce, has identified India as one of its most critical growth markets, and is increasing its strategic investments here.

Second wave of dematerialisation takes off in unlisted companies

Second wave of dematerialisation takes off in unlisted companies

Rediff.com26 Dec 2025

In the mid-1990s, when the shares of listed companies first began to be held in electronic form, they accounted for less than 1 per cent of the stocks bought and sold on the stock exchanges. This climbed to 99.5 per cent by 2001.

Top Government Exams In 2026

Top Government Exams In 2026

Rediff.com8 Dec 2025

rediffGURU Nayagam PP, founder of EduJob360, breaks down the top government competitive exams aspirants can target in 2026, along with their eligibility criteria, important dates, syllabus essentials and preparation strategies.

Goldilocks phase, reforms glide path to spur Indian economy in 2026

Goldilocks phase, reforms glide path to spur Indian economy in 2026

Rediff.com31 Dec 2025

India, the world's fourth largest economy, is set to maintain the 'goldilocks' phase with tailwinds of good growth, low inflation and robust banking performance as well as reform initiatives poised to sustain the economic pace witnessed during 2025.

US visa curbs, AI surge will shape Indian IT in 2026

US visa curbs, AI surge will shape Indian IT in 2026

Rediff.com23 Dec 2025

India's $280-billion IT industry heads into 2026, balancing visa-related headwinds and global trade uncertainty against its biggest-ever push into artificial intelligence and the rapid expansion of global capability centres (GCCs). Heightened scrutiny of the US H-1B visa programme - including a proposed $100,000 fee for new visas and concerns over a potential 25 per cent outsourcing tax - has complicated cross-border delivery for Indian firms, even as companies accelerate efforts to reduce reliance on onsite staffing.

SC refuses urgent hearing on IndiGo crisis, says govt has taken steps

SC refuses urgent hearing on IndiGo crisis, says govt has taken steps

Rediff.com8 Dec 2025

The Supreme Court declined to expedite a hearing regarding the widespread IndiGo flight cancellations, acknowledging the government's intervention in the matter.

Fino 1st payments bank to get RBI nod to turn SFB

Fino 1st payments bank to get RBI nod to turn SFB

Rediff.com6 Dec 2025

Fino Payments Bank (Fino) has become the first such entity to get an in-principle approval from the Reserve Bank of India (RBI) to transition into a small finance bank (SFB).

India's Housing Finance Sector Hits Home Run

India's Housing Finance Sector Hits Home Run

Rediff.com29 Oct 2025

India's housing finance sector is riding a wave of post-pandemic revival, driven by policy support, digital innovation, and growing demand from younger homebuyers in emerging cities.

IndiGo cancels nearly 220 flights despite CEO saying ops stable

IndiGo cancels nearly 220 flights despite CEO saying ops stable

Rediff.com10 Dec 2025

According to sources, the crisis-ridden airline cancelled 137 flights at Delhi airport and 21 services at Mumbai airport.

Lower Costs Ahead for Electric Truck Buyers

Lower Costs Ahead for Electric Truck Buyers

Rediff.com19 Nov 2025

Blue Energy Motors, a Mumbai-based outfit, is set to disrupt the market for two million heavy-duty trucks running on diesel and petrol in the case of routes under 500 km by transforming them into electric.

Why Banks Are Speaking Local Languages

Why Banks Are Speaking Local Languages

Rediff.com4 Aug 2025

State-owned banks are prioritising local language skills in their hiring to improve customer service and reduce language barriers.

State Bank of India readies plan to ease KYC process

State Bank of India readies plan to ease KYC process

Rediff.com5 Nov 2025

State Bank of India has embarked on a drive to cut the Know Your Customer (KYC) process to a single one across its branches, a top official said on Tuesday.

In An AI-Obsessed World, India's Craft May Redefine 'Made In India'

In An AI-Obsessed World, India's Craft May Redefine 'Made In India'

Rediff.com2 Dec 2025

What is currently perceived as a massive, low-tech liability could become a high-value, export-oriented economic engine, points out Ajit Balakrishnan.

100% FDI in insurance likely soon

100% FDI in insurance likely soon

Rediff.com13 Dec 2025

The Union Cabinet on Friday approved 100 per cent foreign direct investment (FDI) in the insurance sector, a move that was welcomed by industry as it would help attract more capital and global expertise, while boosting insurance coverage in the country. A bill to amend the insurance law is likely to be tabled on Monday in Parliament, whose winter session is slated to conclude on December 19.

Is customer service your calling?

Is customer service your calling?

Rediff.com12 May 2005

Convergys India Services is recruiting Customer Care Officers.

When One Airline -- Indigo -- Rules the Air

When One Airline -- Indigo -- Rules the Air

Rediff.com15 Dec 2025

India's duopoly in the domestic skies -- where IndiGo and Air India collectively control over 90 per cent of the market -- is highly skewed, leaving very little room for new players

DGCA issues show-cause notice to IndiGo CEO over flight disruptions

DGCA issues show-cause notice to IndiGo CEO over flight disruptions

Rediff.com7 Dec 2025

The aviation regulator stated that the "primary cause" of the disruptions was IndiGo's failure to make "adequate arrangements" to meet the revised staffing, duty-time and rostering requirements under the newly implemented Flight Duty Time Limitations scheme.

8 Places To Be For A Perfect Christmas

8 Places To Be For A Perfect Christmas

Rediff.com15 Dec 2025

Which are some of most special places in the world to celebrate Christmas?

SC quashes parts of tribunals reforms law as unconstitutional

SC quashes parts of tribunals reforms law as unconstitutional

Rediff.com19 Nov 2025

The Supreme Court of India has struck down key provisions of the 2021 Tribunals Reforms law, citing violations of separation of powers and judicial independence. The court restored earlier directions on tenure for tribunal members.

Focus on the underserved to deepen financial inclusion: RBI Guv to fintechs

Focus on the underserved to deepen financial inclusion: RBI Guv to fintechs

Rediff.com8 Oct 2025

Reserve Bank Governor Sanjay Malhotra on Wednesday exhorted the fledgling fintech ecosystem to focus on the underserved sections of the society to deepen financial inclusion. Speaking at the annual Global Fintech Fest in Mumbai, Malhotra accepted that serving the "privileged" will be a lucrative business, but urged the smaller companies to focus on the underserved.

Microsoft Restores Services To Nayara

Microsoft Restores Services To Nayara

Rediff.com31 Jul 2025

Microsoft Corp has restored all services -- including email access -- to Russian oil giant Rosneft-backed Nayara Energy, just before a scheduled hearing in the Delhi high court over the service suspension.

GST 2.0 boosts petrol-diesel car sales over EVs

GST 2.0 boosts petrol-diesel car sales over EVs

Rediff.com10 Dec 2025

While GST on ICE vehicles was brought down significantly, for electric cars it remained at 5 per cent.

Amazon VP's Warning After 14k Employees Were Sacked

Amazon VP's Warning After 14k Employees Were Sacked

Rediff.com4 Nov 2025

The future belongs to those who move fast, use AI deeply and focus relentlessly on customer impact.

IndiGo cancels over 100 flights, scores delayed; DGCA launches probe

IndiGo cancels over 100 flights, scores delayed; DGCA launches probe

Rediff.com3 Dec 2025

Indigo airlines cancelled 13 flights from Hyderabad airport, causing chaos and frustration among passengers. The cancellations were attributed to technology and operational issues.